Clinical Team Leader

3 weeks ago

Sunshine Coast, Australia 1300 Smiles Dentists Full time

About the Role:

We are seeking a highly organized and communicative Clinical Coordinator to support the Practice Manager in coordinating and managing the financial and operational aspects of our practice. As a Clinical Coordinator, you will play a pivotal role in enhancing the patient experience and driving practice initiatives.

Key Responsibilities:

  • Assist in the daily management of the practice to ensure exceptional patient experiences at every touchpoint.
  • Handle customer complaints promptly and professionally.
  • Create a professional and welcoming environment for patients.
  • Maintain a clean and well-presented reception and front office area.
  • Assist in the recruitment process and contribute to building a high-performing team.
  • Facilitate the induction and onboarding of new employees, identifying training needs.
  • Provide support, encouragement, and mentoring to team members.
  • Act as a role model to your team members.
  • Collaborate with the PM to drive practice growth, by assisting with local area marketing.
  • Manage daily tasks such as recalls, confirmations, online bookings, and treatment follow-ups.
  • Deliver exceptional patient care, with a focus on new and existing patients.
  • Undertake practice administration activities and maintain high standards.
  • Be flexible to work on reception or in surgery as needed to support practice operations.
  • Participate in WH&S audits and implement recommended improvements within specified timelines.

Requirements:

  • Previous experience in dental or healthcare administration preferred.
  • Strong organisational and communication skills.
  • Demonstrated ability to work effectively in a team.
  • Commitment to delivering outstanding patient care.
  • Proficiency in office software and practice management systems.

About 1300SMILES:

At 1300SMILES, we are dedicated to our purpose of having Happy Healthy Patients for Life. We aim to be the Leading Oral Healthcare provider in Australasia by delivering exceptional patient experiences and maintaining the highest standards of care.

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