High-Performing Key Account Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeAccountability Full time $90,000 - $120,000
Job Title: Senior Specialist, Key Account Services Team Lead

Job Summary:

The ideal candidate will have a proven track record of leadership and customer service experience, with a strong background in B2B account management, order processing, dealer services, and related operations.

  • Lead, motivate, and develop the B2B Key Account representative team in Australia
  • Foster a positive team atmosphere, enhance the team's overall professional capabilities and service standards
  • Guide the team in exploring and implementing innovative customer service solutions
  • Effectively translate the company's overall customer service strategy into daily operational goals and action plans for the Key Accounts team
  • Deeply understand and optimize Order Allocation logic and Order Auto Release principles
  • Resolving various complex customer inquiries, complaints, and operational issues
  • Collaborate closely with internal and external stakeholders such as sales, marketing, logistics, and finance

Requirements:

Excellent communication and interpersonal skills, with a strong sense of customer service and a high degree of responsibility.

Strong analytical and problem-solving skills, capable of using innovative thinking to find and implement effective solutions.

A dynamic, challenging, and supportive working environment.

An international, diverse, and entrepreneurial spirit.

Professional training and development opportunities.

Broad career advancement prospects.

We are looking for a passionate and driven individual who is eager to elevate our customer service to new heights.

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