Empowering Business Growth

Transforming commerce, one connection at a time. At Deliverect, our API-first platform bridges the gap between restaurants and retailers, providing an integrated suite of on and off-premise solutions.

We empower businesses to expand their revenue streams and simplify operations by leveraging our connected platform. Our team is dedicated to creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey where your contributions will directly impact how businesses connect with their customers.

The Growth team at Deliverect focuses on empowering customers to achieve significant growth by serving as strategic partners. We deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for continued success.

As a Key Account Manager, you will play a critical role in fostering long-term relationships with Deliverect's largest and most strategic customers. You'll drive growth, ensure customer satisfaction, and identify opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverect's solutions while positioning yourself as a trusted advisor and strategic partner.

This is a hybrid role with a flexible work schedule- 4 days in the office and 1 day from home. As a result, you'll enjoy a better work-life balance and have the flexibility to manage your priorities effectively.

• Drive net revenue retention by identifying expansion opportunities, reducing churn, and ensuring continued value realization, with a focus on meeting or exceeding sales targets.
• Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships with stakeholders from operational level to C-suite executives.
• Ensure customers are leveraging Deliverect's full suite of features by providing training, best practices, and recommendations to drive platform adoption.
• Analyze customer usage data to identify trends, risks, and opportunities, using these insights to inform strategic conversations and improve customer engagement.
• Work closely with cross-functional teams to advocate for customer needs and drive mutual success.
• Address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty.

• 4+ years of experience in Account Management, preferably within the SaaS or restaurant technology industries.
• Proven ability to manage complex client relationships, driving growth and retention in a fast-paced environment.
• Strong relationship-building skills and ability to engage with stakeholders at all levels.
• Familiarity with order management, restaurant technology, or food delivery industries, including POS systems, APIs, and third-party delivery services.
• Data-driven mindset with experience using customer insights and analytics tools to inform strategy.
• Exceptional written and verbal communication skills, articulating complex ideas clearly and persuasively.
• Strong business acumen and customer-first mentality, with a passion for helping businesses succeed.
• Able to thrive in a fast-paced, competitive environment while working independently and as part of a team.

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks, and contribute to innovative solutions that shape the future of commerce.

• Invest in Your Growth- A dedicated learning budget to help you expand your skills and knowledge.
• Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
• Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – weekly releases and new features ensure you're always working on cutting-edge solutions.
• Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
• Enjoy Regionally Tailored Rewards- Compensation and benefits packages thoughtfully designed to reflect the unique needs of each market.

We're dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.