Claims Management Specialist

5 days ago

Sydney, New South Wales, Australia beBeeClaims Full time $120,000 - $155,000
Job Overview

This role is a key part of our ANZ Claims team, responsible for delivering market-leading claims management services.

Main Responsibilities:
  • Strengthen client relationships through tailored engagement plans and best-practice claims management
  • Manage client portfolios across all lines of business, ensuring decisions align with treaty terms, policy guidelines, and regulatory requirements
  • Turn insights into impact by using claims data and expertise to identify trends, support new business opportunities, and guide product development
  • Share knowledge and expertise through training, audits, complex case consulting, and process improvements to strengthen client capabilities
  • Stay ahead of risk by analysing claims and market data to identify emerging risks and opportunities, contributing to stronger risk management strategies
  • Apply technical excellence in all assessments and claim adjudications, ensuring rigour, consistency, and compliance with regulatory frameworks and legislative requirements
  • Deliver client-focused solutions by developing and providing services aligned to client strategies and our claims vision, ensuring measurable impact
  • Engage across our organisation by collaborating with colleagues in Underwriting, Pricing, Valuation, Client Markets, and Solutions to influence outcomes and drive value
About the Team

We are a leading wholesale provider of reinsurance, insurance, and other insurance-based forms of risk transfer.

About You

We are seeking a highly motivated and collaborative claims professional who can balance technical decision-making with client service excellence.

  • Significant technical expertise in life insurance claims, ideally across all retail and group insurance products in the Australia and New Zealand market
  • Minimum 5 years' insurance/reinsurance claims assessment experience, with peer or industry recognition advantageous
  • Strong knowledge of the Australia and New Zealand insurance landscape, products, and regulatory environment
  • Proven success in managing stakeholder relationships, influencing best-practice outcomes, and delivering client-facing services
  • Experience in dispute resolution processes and rehabilitation/return-to-work in disability claims
  • Desirable: Familiarity with claims technology (automation, workflow tools, triage systems) and/or data analytics for insights and portfolio management
  • Relevant tertiary degree and/or evidence of continuous professional development, including ALUCA CPD accreditation
Key Qualities
  • Purpose-driven: Passionate about advancing the industry and delivering meaningful outcomes for clients and end customers
  • Strong technical skillset: Deep knowledge of claims assessment, with the ability to apply expertise across complex cases
  • Collaborative mindset: Skilled at building inclusive relationships and driving cross-functional teamwork internally and with client claims teams
  • Influential communicator: Excellent negotiation, influencing, and presentation skills, with the ability to deliver clear, impactful messages
  • Proactive and resilient: A self-starter with a solutions-oriented approach who can anticipate risks, identify opportunities, and adapt to challenges

We offer modern working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as annual leave, personal leave, flu vaccinations and annual health checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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