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Senior Customer Success Manager
2 months ago
We are seeking a highly skilled Senior Customer Success Manager to join our team at Sonder. As a key member of our Customer Success team, you will be responsible for driving successful partnerships with our Enterprise customers.
Key Responsibilities- Develop and execute customer-centric plans to drive long-term success and ROI.
- Lead the negotiation and closure of renewals, ensuring seamless transition and ongoing account management.
- Monitor and analyse key performance indicators to assess customer health and identify areas for improvement.
- Collaborate with cross-functional teams to deliver valuable insights and actionable strategies to customers.
- Manage change effectively, providing rationale for changes and partnering with key stakeholders to achieve successful outcomes.
- Minimum 5 years of experience in end-to-end SaaS Customer Success Management or consulting experience.
- Experience in HR, workplace wellbeing, safety, or risk management is highly desirable.
- Ability to interpret complex customer data, present actionable insights, and add value to our customers.
- Strong communication, negotiation, and problem-solving skills.
- Ability to map the customer's business problem to Sonder's product capability and propose solutions to customers.
- Hybrid and flexible working environment.
- Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
- $1000 annual contribution as part of your development plan + 2 days of study leave.
- Paid parental leave with an attractive return to work policy.
- Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder's success.
Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status.
