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Customer Service Scheduler

2 weeks ago

Northern Beaches, Australia Just Better Care Full time

About Us:

Just Better Care is a leading provider of community care services, dedicated to delivering high-quality care and support to our clients. We are committed to providing a safe and respectful environment for our clients and staff.

Job Description:

This role involves coordinating and scheduling the care and support services for our clients. As a Community Support Professional, you will be responsible for ensuring that our clients receive the right care at the right time.

The ideal candidate will have high level verbal and written communication skills, as well as experience in rostering and scheduling. They will also be able to work calmly in a fast-paced environment and possess good interpersonal, negotiation, and problem-solving skills.

Key Responsibilities:

  • Develop and manage customer service schedules, including service planning, confirmation, and short notice placements and cancellations
  • Prepare and transmit schedules for customer service to Community Support Professionals
  • Arrange replacement staff to cover planned and unplanned absences and shift changes
  • Provide coaching, supervision, support, and direction to Community Support Professionals to ensure quality of service is provided to people they support
  • Monitor the implementation of individualised plans for customers
  • Verify allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
  • Maintain and update data in client management system

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career development and growth
  • Competitive pay and benefits package
  • A chance to make a real difference in the lives of our clients