Customer Service Officer
7 days ago
With Banking Service Specialist role comes a unique experience when engaging with the customers and answering their queries.
**As our Banking Customert Service Specialist, you will**:
- Provide exceptional, service over the phone to our internal and external members using multiple software systems to support that relationship.
- Maintain service level expectations and consistent call quality while handling a high volume of calls.
- Explain features and benefits of all products and services; recommend products and services to members as appropriate.
- Process shares withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares.
- Provide account information related to balances, check clearings, deposits, postings, and statements.
- Process, record, and follow up, payroll distribution requests, and TDs.
- Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff.
- A high school diploma or equivalent; Associate degree in banking or finance is a plus.
- Two years of experience in financial services or a call center environment.
- Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up.
- Strong knowledge and experience of web-based software programs
- Commitment to member service and a passion for seeking solutions.
- The ability to work hard, find solutions and have fun.
If you crave a work environment with life-friendly hours, a community-centred vibe, and where growing your financial skills will be nurtured, we should talk
**Job Types**: Temp to perm, Contract
Contract length: 6 months
**Salary**: $32.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Northern Beaches, NSW: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (required)
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