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Strategic Go-To-Market Lead

2 months ago


Sydney, New South Wales, Australia Westpac Bank Full time
About the Role

We are seeking a highly skilled and experienced Strategic Go-To-Market Lead to join our Cash and Transactional Banking division. As a key member of our cross-functional GTM squad, you will play a critical role in driving the success of our division by enhancing the customer experience for our business customers across business transactional banking and merchant payments.

Key Responsibilities
  • Strategic Development: Lead the development and execution of Go-To-Market strategies to support the broader line of business strategies, driving key success metrics.
  • Customer Focus: Maintain a deep understanding of customer needs, preferences, and behaviours. Use this insight to guide customer journeys and craft targeted campaigns that achieve key objectives while managing risk.
  • Data-Driven Insights: Collaborate with squad analysts to lead the analysis of market, consumer, competitive, and internal data. Identify actionable insights and growth opportunities to drive business performance.
  • Stakeholder Engagement: Build and maintain strong relationships with stakeholders across the CTB LOB. Monitor performance against forecasts by product, channel, and campaign, and recommend actions to address gaps or leverage opportunities.
  • Digital Collaboration: Work closely with digital capability and digital optimization teams to ensure roadmaps enhance the customer experience and contribute to the achievement of key metrics.
  • Risk Management: Stay informed of regulatory requirements and proactively identify and resolve emerging issues to minimize risk.
What We Offer

As a Strategic Go-To-Market Lead at Westpac Bank, you will have the opportunity to work with a talented team of professionals who are passionate about creating better futures together. We offer a supportive culture and a commitment to diversity, inclusion, and accessibility. Our team is dedicated to delivering exceptional customer experiences and driving business growth.

Requirements
  • Relevant experience in a similar role, with proven deliverables.
  • Excellent business and commercial acumen.
  • Analytical, data-driven, and ability to derive key outcomes clearly and simply.
  • Strong understanding and experience in utilising customer insights, data, and market research to inform Go-To-Market priorities.
  • Effective communicator, with the ability to influence without authority, using data and customer insights to challenge.
  • An innovative problem solver who excels at making the complex simple, and the simple compelling.
  • Proactive and solutions-focused.