Senior Business Analyst – Claims Expert

3 days ago

North Sydney Council, Australia beBeeBusiness Full time $105,000 - $160,000
Job Title: Senior Business Analyst

As a senior business analyst, you will be responsible for driving continuous improvement for our claims value stream through system and business process enhancements.

This role requires an experienced business analyst with strong Guidewire Claim Centre expertise to join our delivery and engagement, technology team. You will report to the business analysis practice manager and sit within our CSS squad.

Key Responsibilities:
  • Take ownership of business analysis activities within the claims value stream CSS squad, including backlog grooming, sprint planning, and requirements definition
  • Define business processes and requirements through epics, user stories, and acceptance criteria
  • Collaborate closely with product owners, scrum masters, developers, testers, and business SMEs to deliver business outcomes
  • Ensure all BA activities align with frameworks, governance, and best practice standards
  • Build strong stakeholder relationships across all levels of the organization
  • Contribute to the growth of the BA practice by mentoring junior analysts and sharing knowledge
Required Skills and Qualifications:
  • Extensive Guidewire Claim Centre experience (must-have)
  • Substantial experience delivering end-to-end business analysis within agile delivery environments
  • Senior business analyst experience on large enterprise programs, including technology transformation initiatives and regulatory/compliance projects
  • Strong process modeling, documentation, and requirements management skills
  • Excellent communication skills with the ability to influence and engage stakeholders
  • Experience in the insurance industry, ideally with general insurance and claims knowledge
  • Familiarity with modern tools such as Azure DevOps, JIRA, Confluence, and Visio
  • Relevant tertiary qualifications and/or business analysis certifications (IIBA, Agile Certifications)
Benefits:

We offer the best of both worlds – the opportunity, agility, and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively, and inclusively to help shape our future and create shared value for our communities.

Our state-of-the-art facilities reflect our commitment to providing innovative workspaces that support hybrid and remote work.

Working at Our Organization:

At our organization, you'll discover an environment where you can truly make an impact. We proudly promote flexible work, including remote work, non-traditional work patterns, and work-family balance.

We actively seek to hire for diverse lived experiences, including disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, and neurodiversity.

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