Successful Client Implementation Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
As a Customer Success Consultant, you will play a pivotal role in managing multiple client implementation projects and guiding clients through the process. This is an exciting opportunity to contribute to the success of our customers.Key Responsibilities:
  • Project manage multiple simultaneous implementations of our software application, effectively guiding customers through the implementation process.
  • Identify customer requirements, develop solutions using our features and configure our application appropriately.
  • Work together with technical resources to implement customer requirements and manage tasks for each project through our Project Management application.
  • Deliver Training to customers and continually improve implementations/onboarding to make them more efficient and successful.
  • Participate in identifying customers at risk of leaving to improve engagement and use of our application.
  • Contribute to the development of training material and systems, and identify and provide input on software enhancements to improve implementation efficiency and product features.
Qualifications & Experience:
  • Demand and Supply Planning Experience: Demonstrate a sound understanding of demand and supply planning processes and systems.
  • Understand Inventory optimization and have prior knowledge thereof, or the ability to effectively learn and use highly specialized supply chain systems.
  • Understand complex business sectors, including FMCG, Retail, Mining, Spare Parts, etc.
  • Strong written and verbal communication skills, with the ability to present to a range of audiences at appropriate levels with confidence.
  • Influencing/coaching and able to train others, with the ability to influence, supervise, mentor and coach internal and external team members.
  • Strong project management skills, with the ability to juggle competing priorities and self-manage their workload.
  • Adept at problem solving, with a clear and logical thinker who can cut through complex problems and provide solutions.

We are seeking a talented individual who is passionate about delivering exceptional results and driving customer success. If you have a strong background in demand and supply planning, inventory optimization, and project management, we encourage you to apply for this exciting opportunity.

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