Client Success Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeStrategic Full time $140,000 - $160,000

Role Summary

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We are seeking a talented professional to drive strategic implementation and client success.

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This is a high-visibility, cross-functional role at the intersection of sales, product, and customer success—ideal for someone passionate about creating scalable impact through client partnerships.

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The Impact You'll Have

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  • Work with key clients and internal teams to understand their needs, goals, and success strategy.">
  • Explore this understanding to create mutually beneficial goals and influence the client.">
  • Create a strategy for seamless launch and implementation that maximizes adoption and usage.">
  • Communicate effectively and manage internal and external stakeholders by setting and managing timelines and project plans for implementation.">
  • Ensure clients are properly trained - Create training materials, host office hours, and/or facilitate training on how to navigate tools and programs.">
  • Complete tactical and technical account setup - including assisting with API, SFTP, or expense integrations and submitting billing applications.">
  • Collaborate with cross-functional teams to ensure a smooth onboarding and strong client experience.">
  • Think creatively about how to solve problems and mitigate them from happening again.">
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The Experience You'll Bring

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  • Bachelor's Degree.">
  • 3+ years of experience in a client-facing role and/or project management.">
  • Strong analytical, organizational, and problem-solving skills.">
  • Excellent communication and collaboration abilities.">
  • Proficient in data analysis and interpreting results to drive meaningful conclusions.">
  • Experience in influencing stakeholders to drive decision-making.">
  • Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.">
  • Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.">
  • Exceptional organizational skills and the ability to balance your attention to detail with swift execution.">
  • Speed, resourcefulness, and a go-getter attitude.">
  • Be agile and thrive when operating in new spaces and fast-paced environments.">
  • The drive to contribute to a positive team environment and collaborate by always sharing strategies with peers.">
  • Tech-savviness.">
  • Salesforce experience is a plus.">

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