Operations Director

3 weeks ago

Sydney, New South Wales, Australia Hudson Full time

Luxury Retail Manager

Hudson Australia is seeking a highly skilled Luxury Retail Manager to oversee the day-to-day operations of our high-end boutique.

As a Luxury Retail Manager, you will:

  • Lead the boutique's daily operations with finesse, ensuring flawless management of staff attire, POS system compliance, and boutique ambience.
  • Partner with sales teams to set and achieve ambitious targets, inspire them to align with our brand's vision, and serve as the bridge between boutiques to communicate updates on brand evolution, new arrivals, and pricing.
  • Oversee the seamless flow of luxury products, managing import, export, and logistics with precision while ensuring regulatory compliance.
  • Monitor and elevate customer satisfaction, working closely with HQ to uphold exceptional service standards.
  • Collaborate with internal teams-retail, finance, marketing, CRM, HR-to ensure harmonious operations.

Requirements:

  • A degree in management or a related field, coupled with at least 5 years of experience in luxury retail, hospitality, or a service-oriented industry.
  • A strong grasp of administrative operations, coupled with excellent analytical, problem-solving, and organizational skills, along with familiarity with MS Office applications (Word and Excel), is essential.
  • Exceptional communication skills, a collaborative spirit, and the ability to perform under pressure and deliver outstanding results.

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