Hotel Ambassador

7 days ago


Brisbane, Queensland, Australia MERCURE IT Full time

We are seeking a charismatic Hotel Ambassador to embody the spirit of exceptional hospitality at Mercure IT.

Main responsibilities:

  1. Establish genuine connections with guests, providing tailored service and exceeding their expectations.
  2. Prominently showcase hotel services, amenities, and local attractions to foster loyalty and retention.
  3. Actively engage with colleagues to ensure seamless guest experiences, addressing any concerns or issues promptly.
  4. Develop and implement initiatives that foster engagement and increase guest satisfaction.
  5. Maintain thorough knowledge of hotel services, amenities, and local offerings to confidently recommend options to guests.
  6. Contribute to ongoing learning and development, staying abreast of industry trends and best practices.

This role demands a confident, outgoing personality, excellent communication skills, and a deep commitment to delivering unforgettable guest experiences.


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