Senior Client Account Manager

4 weeks ago

City Of Kingston, Australia Illinois CPA Society Full time
About the Role

We are seeking a highly skilled Senior Client Account Manager to join our team in Melbourne. As a key member of our Global Payments Solutions (GPS) team, you will be responsible for managing a large portfolio of blue-chip corporates, providing high-quality service support to clients, and partnering with the broader GPS team to identify, develop, and customize competitive services and solutions to meet their transactional banking needs.

Key Responsibilities
  • Manage the provision of high-quality service support to clients, ensuring they are comfortable using HSBC's transactional banking products and services and that they are functioning to optimal levels.
  • Assist Senior Client Account Managers in managing the transactional banking needs of a broad range of clients within our Corporate sector.
  • Regularly contact clients to ensure they are satisfied with the services provided and to identify opportunities for growth and improvement.
  • Build and maintain collaborative working relationships with relationship managers, solution managers, and business partners to support clients' daily and ongoing service activities.
  • Deliver positive outcomes to enquiries or challenges experienced by clients in the WA corporate portfolio.
  • Ensure all internal and external risk metrics are met at all times to protect clients and HSBC from financial crime.
Requirements
  • Broad experience as an account manager or servicing manager in the banking industry, preferably with in-depth knowledge of transactional banking solutions relating to all cash management products and services in the local market.
  • Commitment to providing outstanding client service management to clients with complex needs.
  • Self-motivation and ability to autonomously work towards achieving personal and team goals.
  • Excellent time management, planning, and organizational skills.
  • Outstanding written and verbal communication, presentation, and negotiation skills, with the ability to build strong relationships with clients and stakeholders at all levels.
  • Ability to contribute to and be a part of a collaborative solutions-focused team.
About HSBC

HSBC is a global banking and financial services organization with a presence in over 60 countries. We are committed to building a culture where all employees are appreciated and respected, and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count.

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