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Case Manager – Recovery and RTW Team
2 months ago
About EML
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey for injured workers. We foster a culture that allows for continual investment in our employees, ensuring a long-term career here at EML.
The Opportunity
As part of our diverse team, you'll have the opportunity to make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.
Working as part of the Recovery and RTW Team, this exciting role is to proactively manage a portfolio of claims, provide exceptional customer service to all stakeholders, and support injured workers to recover and return to work.
Your Responsibilities
- Demonstrate a service-oriented approach that is focused on early intervention and the interests of workers and employers.
- Ensure that active and timely strategies are implemented to improve recovery and return to work outcomes.
- Provide workers compensation advice to stakeholders such as workers, employers, and providers.
- Assist the worker and employer with the claim process and engage appropriate support services.
- Collaborate with the broader EML Team and WorkSafe to support positive outcomes for injured workers.
About You
- Passion for customer service.
- Thrive on working in a team environment and collaborating with others.
- Experience managing claims in the workers compensation industry or other personal injury environment.
- Knowledge of the Victorian workers compensation scheme, legislation, and policies.
- Organized with excellent time management.
- Committed to supporting injured workers with their recovery and RTW.
What We Offer
We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:
- A vibrant, collaborative, and innovative team culture.
- Flexibility with the opportunity to work from home when fully trained.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Company-wide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Access to LinkedIn Learning – 18,000 courses to advance your professional education.
- Up to 16 weeks paid parental leave, plus super.
