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Experience and Commercial Manager

2 months ago

Brisbane, Queensland, Australia Queensland Government Full time

Job Summary:

We are seeking a highly skilled and experienced Experience and Commercial Manager to join our team at Queensland Museum Rail Workshops. As a key member of our team, you will play a critical role in delivering our strategic priorities and driving the success of our award-winning tourism destination.

About the Role:

The Experience and Commercial Manager will be responsible for managing the experience and commercial portfolio across all areas of the operation, including visitor experience, hospitality and events, partnerships, and retail. You will work closely with the Head of QM Rail Workshops to develop and implement strategies to drive revenue growth and improve customer experience.

Key Responsibilities:

  • Develop and implement strategies to drive revenue growth and improve customer experience
  • Manage the experience and commercial portfolio across all areas of the operation
  • Work closely with the Head of QM Rail Workshops to develop and implement strategies
  • Build excellent relationships with clients and stakeholders
  • Work in partnership with other departments to deliver inspired experiences and budgeted revenues

Requirements:

  • Strong event management skills
  • Ability to work across multiple priorities in a small but dedicated team
  • Excellent communication and interpersonal skills
  • Ability to build strong relationships with clients and stakeholders
  • Experience in a similar role in a cultural institution or tourism destination

What We Offer:

As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences and driving business growth. You will also have access to professional development opportunities and a competitive salary and benefits package.