Commercial Credit Manager

4 weeks ago


Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

The Team Lead is responsible for leading a team of bankers to deliver excellent outcomes for customers across the functions that sit within the National Business Centre, including Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery teams.

This role is accountable for overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities, reduction in customer & product attrition across Business Lending, Home Lending, Business Accounts and Working Capital, driving outstanding customer experience and outcomes measured through Net Promotor Score improvement, team productivity to ensure that customers are efficiently & proactively managed through a well-executed sales operating rhythm measured through response times & successful conversion of opportunities, and overall accountability for having a well-managed business relating to operational risk and credit risk.

Key Responsibilities

  • Coaching and developing team members to achieve their full potential.
  • Developing and maintaining strong relationships with internal stakeholders to drive business outcomes.
  • Ensuring a well-managed, compliant business and an engaged workforce to deliver on Commercial strategy.
  • Managing and mitigating operational and credit risk.
  • Driving customer engagement and satisfaction through effective sales and service strategies.

Requirements

  • Deep Commercial Credit experience and expertise in SBB lending processes & credit policy.
  • Strong coaching and leadership skills to develop and motivate team members.
  • Excellent communication and interpersonal skills to build strong relationships with internal stakeholders.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong analytical and problem-solving skills to drive business outcomes.


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