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Senior Claims Manager
2 months ago
About Employers Mutual Management Pty Ltd
We are a leading Workers Compensation and Personal Injury Claims Management business, dedicated to helping people get their lives back through ongoing support during their return-to-work journey. Our goal is to provide exceptional service and support to our customers, while fostering a learning culture that allows us to continually invest in our employees.
The Opportunity
As a Senior Claims Manager, you will be part of our diverse team based in Melbourne, helping to make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Job Summary
This is a permanent, full-time position based in our Melbourne office, with flexibility to work from home. As a Senior Claims Manager, you will be responsible for pro-actively and effectively managing end-to-end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment.
Key Responsibilities
- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
- Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.
Requirements
- Demonstrated experience in worker's compensation claims management.
- An empathetic, resilient, and motivational approach to provide customer-centric support.
- A driven professional with highly developed written and verbal communication skills.
- Careful consideration to detail with a high concern for accuracy.
- Strong stakeholder engagement and management.
About You
We stand together as equals. Employers Mutual Management Pty Ltd is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:
- A vibrant, collaborative, and innovative team culture.
- Flexibility with opportunity to work from home when fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Company-wide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Up to 16 weeks paid parental leave, plus super.
