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Patient Menu Coordinator
3 weeks ago
This role plays a pivotal part in the smooth operation of our patient menu and data systems. Working under the direction of the Manager of Patient Menu and Data Systems, you will be responsible for answering calls in a courteous and efficient manner, documenting all requests into the 4FOOD computer program, and ensuring quality assurance - accuracy and timeliness - of 4FOOD deliveries.
- Ansers the 4FOOD telephone line in a courteous manner.
- Documents all 4FOOD requests into the computer following established guidelines.
- Prioritizes the 4FOOD requests.
- Dispatches the requests to the 4FOOD service delivery staff in order of priority.
- Continuously monitors and accesses the progress of the deliveries of the orders.
Requests additional help as needed to deliver the 4FOOD requests if the volume of requests exceeds the current staffing level. Helps to prepare & deliver 4FOOD requests if needed. Ensures food customer service by directing the completion of delivery of all requests and following-up whenever necessary. Documents the completion of the orders in 4FOOD computer program. Initiates communication with Supervisors regarding patient special requests, allergies, and other issues related to patient safety / satisfaction.
Key Responsibilities:- Covers the service delivery staff during their breaks.
- Accurately documents patient related information in the CBORD Cardfile.
- Receives verbal diet orders from the Nutrition Service Coordinator and assigns the correct diet codes that generates an individualized patient menu.
- Checks selections in Room Service Choice screens for adherence to the nutritional care plan, calculates patient selections for compliance to the diet prescriptions following specific patient patterns and individual preferences.
- Organizes, documents, and reports information related to Flag patients, Eating Disorder protocol, W13 tickets, Dialysis, Post Procedure Meals, Allergies, and other special patient protocols.
To excel in this position, you must possess the following skills and qualifications:
- Strong Customer Service Skills
- Strong Communication & Interpersonal Skills
- Detail oriented
- Ability to work quickly under pressure
- Good computer & typing skills
- Ability to perform basic math functions using a calculator
- Ability to prioritize tasks
As a member of our team, you can expect:
- A competitive salary and benefits package
- The opportunity to work in a dynamic and fast-paced environment
- A supportive and collaborative team culture
- Ongoing training and development opportunities
We are committed to providing a safe and inclusive work environment for all employees. If you are passionate about delivering exceptional customer service and working in a team-oriented setting, we encourage you to apply for this exciting opportunity.
