Nutrition Information Coordinator

3 weeks ago

City of Launceston, Australia Massachusetts General Hospital Full time

Summary
Works under the direction of the Manager of Patient Menu and Data Systems. Answers the 4FOOD phone line courteously and efficiently, documenting requests into the 4FOOD computer program and dispatching them to the Service Delivery staff. Ensures quality assurance by maintaining accuracy and timeliness of deliveries, following up on requests, and completing documentation. Must complete a 4FOOD training program, including telephone courtesy, and adhere to policies and procedures. Coordinates input and reporting to facilitate patient menu processes, calculates daily intake for nutritional care plans, and assists in training new employees and interns. Troubleshoots data and equipment issues to prevent operational disruptions.

Principal Duties and Responsibilities

  1. Answer the 4FOOD telephone line courteously.
  2. Document all requests into the computer following guidelines.
  3. Prioritize and dispatch requests to staff.
  4. Monitor delivery progress and request additional help if needed.
  5. Help prepare and deliver requests as necessary.
  6. Ensure food service quality by directing delivery completion and following up.
  7. Document order completion in the system.
  8. Communicate with Supervisors about patient-specific requests and issues.
  9. Cover staff during breaks.
  10. Accurately document patient information and diet orders, ensuring adherence to nutritional plans.
  11. Organize and report on special protocols and patient needs.
  12. Train new employees and interns, providing feedback on performance.
  13. Provide excellent customer service and maintain effective working relationships.
  14. Adhere to food handling policies and be flexible to operational needs.
  15. Manage calls via the 4FOOD system, using coverage schedules for triage.
  16. Maintain cleanliness of the workspace and use equipment responsibly.
Skills/Abilities/Competencies
Strong customer service and communication skills, attention to detail, ability to work under pressure, good computer and typing skills, basic math skills, task prioritization, flexibility, physical ability to lift and push, understanding of policies, HIPAA compliance, and minimizing waste.

Qualifications - External

Education
High School preferred; ability to read, write, and speak English; food service experience preferred.
Licenses and Credentials
NA
Experience
Food Service, Customer Service

Knowledge, Skills & Abilities
Good communication, high service level, attention to detail, computer proficiency.

Physical Requirements
Frequent standing, walking, lifting (35 lbs+ with assistance), carrying, occasional pushing, pulling, climbing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, occasional foot use, and constant vision, talking, and hearing.

The General Hospital Corporation is an Equal Opportunity Employer, embracing diversity and ensuring accommodations for individuals with disabilities.
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