IT Service Governance Specialist

3 days ago

Canberra, ACT, Australia beBeeService Full time $125,000 - $185,000

Key responsibilities of this role include managing supplier management processes and defining performance metrics.

Responsibilities
  • Develop strategies for effective vendor management and track key performance indicators.
  • Establish reporting requirements for each provider and maintain compliance.
  • Cultivate strong relationships with suppliers through issue resolution and contract alignment.
  • Oversee continuous improvement initiatives to drive service excellence.
Your Expertise
  • Demonstrated experience in ITIL, SIAM, and end-to-end service management.
  • Proven leadership skills in ITSM operations and vendor relationship management.
  • A strong track record of SLA/OLA compliance in complex environments.
  • Able to develop robust governance frameworks that drive service excellence.
  • Success in process optimization and team development.
  • Effective communication and stakeholder engagement skills.

The ideal candidate will have extensive knowledge of service integration and governance principles, with a proven ability to drive service excellence across client engagements.

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