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Salesforce Business Analyst

2 months ago

Byron Bay, New South Wales, Australia Smart Energy Group Full time
About the Role

We are seeking a highly skilled Salesforce Business Analyst to join our team at Smart Energy Group. As a key member of our organization, you will play a crucial role in bridging the gap between business stakeholders and technical teams, ensuring successful implementations and optimizations of Salesforce applications.

Key Responsibilities
  • Provide insights and recommendations to streamline operations, improve user experience, and achieve strategic objectives.
  • Administer and maintain Salesforce, including user management, security settings, and data integrity.
  • Continuously improve the capture and management of commercial agreements in Salesforce.
  • Regularly perform system health check runs and release patch updates.
  • Troubleshoot and solve any issues within Salesforce.
  • Oversee the review of old processes, retire, and update all legacy fields, dashboards, and end-of-life data.
  • Provide technical support, addressing any issues or questions related to Salesforce functionality.
  • Create and maintain detailed documentation of Salesforce configurations, processes, and procedures.
  • Collaborate with stakeholders to understand business processes, needs, and goals.
  • Document requirements and translate them into functional specifications for Salesforce solutions.
  • Design and propose Salesforce solutions that meet business requirements.
  • Create detailed process flows, use cases, and user stories to guide development and configuration.
  • Work with Salesforce Administrators and Developers to configure Salesforce objects, workflows, validation rules, reports, and dashboards based on business requirements.
  • Provide training and support to end-users to ensure effective utilization of Salesforce.
  • Develop user documentation and help guides.
  • Create test plans and test cases to ensure that solutions are properly implemented and meet the specified requirements.
  • Conduct testing and manage any issues or defects.
  • Maintain regular communication with stakeholders to provide updates, gather feedback, and ensure alignment with business objectives.
  • Identify opportunities for process improvements and enhancements within Salesforce.
  • Stay up-to-date with Salesforce releases and new features to recommend best practices.
Requirements
  • Bachelor's degree in Business Administration, IT, or a related field.
  • Salesforce certifications (e.g., Salesforce Administrator/Salesforce Business Analyst) are a plus.
  • Around 5 years of experience as a Business Analyst with a focus on Salesforce.
  • Proven experience in Salesforce configuration, including custom objects, workflows, and reports.
  • Strong analytical and problem-solving skills with the ability to understand complex business processes.
  • Excellent communication and interpersonal skills to interact effectively with stakeholders and team members.