IT Support Specialist

4 weeks ago


North Ryde, New South Wales, Australia FREEDOM Full time

About This Role

We're seeking a skilled IT Support Specialist to join our team at Freedom. As an IT Support Specialist, you'll play a crucial role in delivering exceptional IT support to our internal users.

Key Responsibilities:

  • Provide high-quality IT support via phone, teams, and email.
  • Responsible for quick resolution of all IT support issues and requests.
  • Log and track all support issues and requests in our ticketing tool.
  • Respond to customer queries in line with defined SLAs.
  • Provide after-hours support on a monthly rotation.

What You'll Need

To succeed in this role, you'll need:

  • At least 6 months to 1 year of experience in a similar IT support role.
  • Excellent communication skills to explain technical concepts clearly.
  • Intermediate Office 365 experience to support our core productivity tools.
  • Experience supporting remote workers.
  • A heavy focus on customer service and a drive for continuous service improvement.

Why You'll Love Working Here

At Freedom, we believe our success stems from our people. Here's why you'll love being part of our team:

  • Join a culture of honesty, transparency, and recognition.
  • Attend monthly themed pop-up Town Halls to connect with wider teams.
  • Enjoy a generous 25% staff discount on all Freedom products.
  • Benefit from a competitive salary package.


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