
Operations Team Co-ordinator
6 days ago
At the forefront of retirement living, we are crafting vibrant communities that empower older Australians to live well.
We are seeking an organised and proactive Operations Team Coordinator to play a vital behind-the-scenes role in supporting operational excellence across our national village network.
This is a key coordination role that ensures our operations team functions smoothly, efficiently, and to the highest standards. You will provide high-level executive support to the Chief Operations Officer, manage core business processes and documentation systems, and facilitate the delivery of critical team meetings, forums, and reporting.
Key Responsibilities:
- Provide Executive Assistance to the COO, including calendar, travel, board reporting, presentations, and email management
- Coordinate regular operations meetings and forums across the business
- Manage the Operations Quality Documentation and RL Hub (SharePoint), ensuring all processes, policies, and templates are accurate, compliant, and up-to-date
- Own the resident journey documentation and ensure integration into business-as-usual practices
- Support project delivery, state forums, and the annual Retirement Living Census
- Oversee Melbourne office operations, including amenities, invoices, contractor liaison, and staff onboarding/offboarding
- Collaborate with cross-functional stakeholders to improve processes, enhance communication, and drive a high-performance culture
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