Healthcare Frontline Professional

23 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $120,000
Job Description

As a senior receptionist, you will play a crucial role in ensuring the smooth functioning of our healthcare facility.

Key responsibilities include:

  • Greet patients warmly and create a welcoming environment from the moment they enter.
  • Manage a busy reception area efficiently, handling inquiries and appointment scheduling accurately.
  • Coordinate patient flow by managing check-ins and collecting necessary documentation.
  • Provide outstanding customer service, addressing concerns and offering support as needed.
  • Collaborate closely with healthcare professionals for accurate communication and efficient patient care coordination.
Required Skills and Qualifications

We are seeking an individual with proven experience as a receptionist or similar customer-facing role, preferably in healthcare or allied health.

Essential qualifications include:

  • Excellent interpersonal and communication skills, with the ability to interact effectively and compassionately.
  • Strong organisational skills, handling multiple tasks simultaneously while maintaining attention to detail.
  • Proficient in practice management and computer software for appointment scheduling and documentation.
  • Leadership skills and ability to mentor junior staff.
  • Professional demeanor, maintaining a positive attitude even in high-pressure situations.
Application Instructions

To apply for this role, please submit a cover letter summarising your current situation and reasons for applying. Please ensure you highlight any relevant skills and experiences that align with our requirements.

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