Current jobs related to Contact Centre Leader - Sydney, New South Wales - Sonova Group

  • Contact Centre Team Leader

    7 days ago

    Sydney, New South Wales, Australia Tbwa ChiatDay Inc Full time

    Tbwa Chiat/Day Inc is seeking a highly motivated and experienced Contact Centre Team Leader to join our team! As a seasoned professional with 3-5 years of experience in a similar role, you'll be responsible for leading a team of 10-13 CX specialists and ensuring they're equipped to deliver world-class customer service.This is a fantastic opportunity to take...

  • Director of Contact Centre

    4 weeks ago

    Sydney, New South Wales, Australia Hays Recruitment Full time

    About the Role: Leading financial Wealth Company based in Sydney CBD are searching for a Director of Contact Centre, reporting to the Executive Director of Customer Operations. Lead the delivery of exceptional service experiences for members and advisors, driving digital transformation and operational efficiency in a dynamic, customer-focused environment....

  • Contact Centre Leader Mortgage Services

    2 days ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    This is a fantastic opportunity to lead a dynamic team and make a real impact on our customers' lives. As a seasoned professional with experience in contact centre management, you will be responsible for driving top-tier performance and exceptional customer satisfaction.The role involves managing the end-to-end operations of the Contact Centre and...

  • Contact Centre Lead

    5 days ago

    Sydney, New South Wales, Australia RACV Full time

    RACV is committed to delivering exceptional customer experiences. As a Contact Centre Lead, you will play a crucial role in shaping the future of our contact centre, driving business growth through innovation and collaboration.About the Role:This is a dynamic opportunity to lead a high-performing team of customer service professionals, leveraging your...

  • Contact Centre Manager, Collections

    2 days ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    Contact Centre Manager, Collections page is loadedContact Centre Manager, CollectionsApply locations Sydney CBD, NSW time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 28, 2025 (25 days left to apply) job requisition id R2015Challenger Limited is an ASX-listed investment management firm managing $127 billion in assets (as...

  • Contact Centre Support Officer

    2 days ago

    Sydney, New South Wales, Australia Healthdirect Australia Full time

    Job SummaryWe are seeking an experienced Operations Support Officer to join our team at Healthdirect Australia. The successful candidate will provide administrative support to the Service Delivery Lead and team, focusing on the smooth operation of the My Aged Care contact centre.Main Duties and ResponsibilitiesMonitor and respond to incoming enquiries,...

  • Contact Centre Leader

    6 days ago

    Sydney, New South Wales, Australia West Recruitment Pty Ltd Full time

    Job OverviewWest Recruitment Pty Ltd is seeking a highly motivated and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a high-volume customer service team, managing inbound calls and emails, and ensuring that all customer inquiries are satisfactorily managed and...

  • Sydney Contact Centre Operations Director

    2 days ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    Challenger Limited is an ASX-listed investment management firm managing assets across diverse portfolios for our investors. We are seeking an experienced leader to manage our Contact Centre Operations in Sydney, driving top-tier performance and exceptional customer satisfaction.This role involves end-to-end management of the Contact Centre and Collections...

  • Contact Centre Representative

    2 days ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth,...

  • Business Contact Centre Professional

    4 days ago

    Sydney, New South Wales, Australia Equifax, Inc. Full time

    About the RoleThis is an exciting opportunity for a motivated individual to join our Business Contact Centre team at Equifax, Inc.You will be responsible for providing exceptional customer service, responding to customer inquiries and resolving issues efficiently.The ideal candidate will possess strong communication and problem-solving skills, with the...

  • Contact Centre Advisor

    3 days ago

    Sydney, New South Wales, Australia Ubank Full time

    Permanent OpportunitySydney CBD basedPermanent Opportunity to join Ubank's Contact Centre as an AdvisorAbout UsUbank is a multi-award-winning digital bank on a mission to help young Australians do better with money. A career with us will see you help the next generation improve the way they do money. We're proud to offer our Ucrew a dynamic environment where...

  • Contact Centre Advisor

    2 days ago

    Sydney, New South Wales, Australia Ubank Full time

    Job Description:We are looking for a highly skilled Financial Services Consultant to join our team at Ubank. As a Contact Centre Advisor, you will play a vital role in delivering exceptional customer experiences and resolving complex issues. Your expertise will enable us to provide personalized support to our customers and build strong...

  • Assistant Centre Director/ Educational Leader

    2 weeks ago

    Sydney, New South Wales, Australia Tideri Jobbörse Full time

    Posted: 07/01/2025 Closing Date: 19/02/2025 Job Type: Permanent - Full Time Job Category: Early Education and Care Gowrie NSW is a proud not-for-profit early and middle childhood learning organisation established with a vision to see children thrive and amplify their contributions to the world. We achieve this vision through our services and programs for...

  • Customer Experience Ambassador

    3 days ago

    Sydney, New South Wales, Australia FIRST CONTACT Full time

    Company OverviewFirst Contact is the unrivaled leader in Workplace Services across Australia. We pride ourselves on being a service business that places people at the heart of everything we do.We cater to clients from various prestigious industries, including banking, infrastructure, government, technology, and entertainment.

  • Sydney Contact Centre Leader

    6 days ago

    Sydney, New South Wales, Australia West Recruitment Pty Ltd Full time

    Company OverviewAt West Recruitment Pty Ltd, we believe in empowering our staff and clients alike. We are a rapidly growing organisation with a clear strategic focus on exciting growth over the coming years.

  • Team Leader- Call Centre

    6 days ago

    Sydney, New South Wales, Australia Quay Appointments Full time

    Call Centre Team Leader – NSW Government (Contract Role, Fully Remote)Location: Remote – Open to NSW residents, including regional areasContract Duration: 3 months with option to extendSalary: $62ph plus superStart Date: Immediate start requiredAre you an experienced Call Centre Team Leader with a proven track record of managing teams of 10 or more in a...

  • Hospitality Specialist

    3 days ago

    Sydney, New South Wales, Australia FIRST CONTACT Full time

    Hospitality Specialist - Barista - Sydney CBDJoin First Contact: Australia's Premier Workplace Services Provider.At First Contact, we're redefining workplace experiences across Australia's most prestigious industries. Our client portfolio includes leaders in banking, infrastructure, government, technology, entertainment, and top-tier landlord groups.We are...

  • Workplace Operations Support Specialist

    3 days ago

    Sydney, New South Wales, Australia FIRST CONTACT Full time

    **About the Job:**Job Summary:We're seeking a highly motivated Workplace Operations Support Specialist to join our team at FIRST CONTACT. As a Workplace Operations Support Specialist, you will be responsible for supporting the smooth operation of our workplaces and delivering exceptional customer experiences.You'll have the opportunity to work closely with...

  • Front of House Team Member

    3 days ago

    Sydney, New South Wales, Australia FIRST CONTACT Full time

    **About the Job:**Job Summary:We're seeking a detail-oriented Front of House Team Member to join our team at FIRST CONTACT. As a Front of House Team Member, you will be responsible for supporting the smooth operation of our workplaces and delivering exceptional customer experiences.You'll have the opportunity to work closely with diverse teams, gaining a...

  • Agile Workplace Experience Coordinator

    3 days ago

    Sydney, New South Wales, Australia FIRST CONTACT Full time

    **Welcome to a new challenge!**About the Role:We're seeking a skilled Agile Workplace Experience Coordinator to join our dynamic team at FIRST CONTACT. As an Agile Workplace Experience Coordinator, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations in our workplaces.You'll have the opportunity to work...

Contact Centre Leader

1 week ago

Sydney, New South Wales, Australia Sonova Group Full time

At Sonova Group, we're on a mission to revolutionise the way people experience sound. As our Contact Centre Manager, you'll play a critical role in driving sales performance and delivering exceptional customer experiences.

About Us

We're a leading provider of hearing healthcare services with a network of 170+ clinics nationwide. Our innovative solutions are designed to help people enjoy life without limitations.

As our Contact Centre Manager, you'll be responsible for instilling a positive sales-driven culture and optimising processes to achieve business targets.

  • Act as the single point of accountability for call centre performance, including achieving sales targets across segments.
  • Lead, train, and motivate teams to drive client-first outcomes and optimise conversion rates from enquiry to appointment.
  • Continuously optimise processes through operational experience and performance excellence.
  • Provide regular reporting and analysis of key call centre metrics to the leadership team.
What We Offer

A competitive salary, bonus plan, and benefits package that includes access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub.

Generous employee discounts on Sonova Products for yourself and your family, online wellbeing centre, and employee assistance program (EAP).

Company-funded parental leave and access to the LinkedIn eLearning Platform.