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Contact Centre Leader

1 week ago

Sydney, New South Wales, Australia West Recruitment Pty Ltd Full time
Job Overview

West Recruitment Pty Ltd is seeking a highly motivated and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a high-volume customer service team, managing inbound calls and emails, and ensuring that all customer inquiries are satisfactorily managed and resolved.

Key Responsibilities:
  1. Lead and coach your team to deliver exceptional customer service
  2. Manage the online feedback received via digital channels in a timely and efficient manner
  3. Develop and implement processes to improve customer satisfaction and loyalty
  4. Liaise with third-party suppliers and industry peers to build strong relationships
About You

To be successful in this role, you will have exceptional communication, organisational, and time management skills. You should have demonstrated experience of 3+ years in managing or leading a high-volume customer service team. You should be a positive, proactive self-starter with the ability to work well with multiple departments and key stakeholders in the business.

You will possess intermediate knowledge of MS Office, Excel, and web/email, with an ability to learn new systems quickly. A high attention to detail and a strong desire to exceed client expectations is necessary.