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Contact Centre Lead

1 week ago

Sydney, New South Wales, Australia RACV Full time

RACV is committed to delivering exceptional customer experiences. As a Contact Centre Lead, you will play a crucial role in shaping the future of our contact centre, driving business growth through innovation and collaboration.

About the Role:

This is a dynamic opportunity to lead a high-performing team of customer service professionals, leveraging your expertise to drive results-oriented performance. You will be responsible for developing and implementing strategies to enhance customer satisfaction, while fostering a culture of excellence within the team.

  • Lead by example, demonstrating outstanding leadership skills and a passion for customer-centricity;
  • Develop and implement effective coaching plans to upskill and reskill team members;
  • Collaborate with stakeholders to drive business objectives and outcomes;
  • Maintain accurate records and reports to ensure seamless operations;
  • Foster a culture of open communication, empathy, and respect within the team.

This role offers the ideal candidate the opportunity to make a meaningful impact on our customers' lives, whilst developing their skills and expertise in a fast-paced environment. If you are a motivated and results-driven professional looking to take your career to the next level, this could be the perfect opportunity for you.