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Application Support Specialist

2 months ago

Brisbane, Queensland, Australia Ausure Group Full time

About the Role:

Ausure Group is seeking an enthusiastic Application Support/Helpdesk Support Team Member to join our fast-paced office in Brisbane. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Take ownership of customer issues and ensure a quality outcome
  • Provide support on a range of systems and applications
  • Provide detailed application support on various Ausure applications
  • Escalate tasks within the team or engage appropriate vendor support
  • Provide a professional and courteous service to customers
  • Participate in occasional 'out of hours' support tasks
  • Participate in projects, as required by the Support or IT Team

Requirements:

  • At least one year experience in a helpdesk, application support or customer service role
  • Highly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely with service requests
  • 'Can do attitude' & good communication skills (including good telephone manner and etiquette)
  • Excellent people liaison skills with an ability to build great rapport and working relationships
  • The ability to prioritise
  • The ability to work successfully in a fast-paced team environment and autonomously

Benefits:

  • Attractive remuneration package
  • RDO option
  • Hybrid working arrangement option (after successful probation period)
  • Travel Insurance
  • Onsite training, support and development
  • A friendly, close knit and supportive working environment
  • Career Growth – Work-Life Balance – Cutting Edge Technology