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Chief Data and Insights Strategist

1 month ago

Melbourne, Victoria, Australia Australia And New Zealand Banking Group Limited Full time

About Us

At Australia And New Zealand Banking Group Limited, we are shaping a world where people and communities thrive. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

We are seeking an experienced Chief Data and Insights Strategist to join our small, high-performing team in Melbourne. The successful candidate will be responsible for delivering high-impact, locally focused non-tech initiatives aligned with our agreed COO IA FY priorities detailed within our three-year strategy.

This is a hands-on role which works in close collaboration with the COO IA & PNG LT and ELT. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.

Your Day-to-Day Responsibilities

  • Accountable for end-to-end delivery of COO IA FY non-tech identified priorities from problem identification to project planning and embedding agreed changes.
  • Juggling multiple activities concurrently with a 'can do' attitude to benefit the business, stakeholders, and customers.
  • Helping COO IA LT, ELT, and People Leaders drive a strong service culture by taking accountability for complex customer/business challenges and coordinating timely responses and issue resolutions.
  • Contributing to the development and management of efficient and best practice reporting/analytics to generate customer and banker insights, drive team performance, produce stakeholder reporting, and aid decision-making regarding customer engagement strategies.
  • Providing coaching, support, training, and guidance to the members of the COO IA ELT/People Leader team to drive personal and professional growth and career development.
  • Supporting the development of a high-performing team with a strong customer service ethic.
  • Plan and implement initiatives to improve work life quality through training, performance planning, and guidance.
  • Provide leadership and collaborate with ANZ Capability Centres, senior leaders in product and coverage, and occasionally with ILT executives.
  • Ensure COO IA messaging and branding align with the Global One Team philosophy, maintain and improve COO IA engagement portals.
  • Build and review outcome-focused delivery and endorsement packs using multiple mediums.

What You'll Bring

  • A proven track record in delivering outcomes without a team of direct reports.
  • Experience in successfully delivering (hands-on) change initiatives that require a change in customer/frontline banker behaviour or significant cultural change within teams.
  • T-shaped capabilities – ability to go deep into the operational detail when required and also think more broadly to ensure end-to-end customer experience is taken into consideration.
  • Ability to quickly adapt and grasp new knowledge, skills and content.
  • Strategic mindset, highly commercial with a proven ability to balance risk/reward priorities.
  • Highly developed analytical and problem-solving skills to enable identification of multiple issues involved with complex business issues and to develop acceptable solutions for customers and the business.
  • Proven hands-on experience with Microsoft Power Point and Microsoft Excel.
  • High quality verbal, written communication and presentation skills (ability to tell a complex story in simple terms).

Salary and Benefits

The estimated salary for this role is $120,000 - $180,000 per annum, depending on your level of experience and qualifications. We offer a range of benefits including access to health and wellbeing services, flexible working arrangements, and discounts on selected products and services from ANZ.

Why Join Us?

At Australia And New Zealand Banking Group Limited, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.