Claims Service Consultant
3 weeks ago
We are seeking a Claims Service Consultant to join our team at Allianz Australia Services Pty Ltd. As a Claims Service Consultant, you will play a vital role in providing exceptional customer service and managing a portfolio of claims.
About the RoleThis is an exciting opportunity to work with a leading insurance brand and contribute to our commitment to securing the future of our customers, partners, and the community. You will be responsible for:
- Managing a national-based portfolio of motor claims and handling inbound/outbound calls
- Providing excellent customer service to our customers in a timely manner
- Maintaining positive working relationships with external and internal stakeholders, and providing the best possible outcomes for our customers
- Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues
To succeed in this role, you will need:
- A high level of customer service experience, ideally within a claims environment
- Insurance knowledge/background would be highly desirable
- The ability to multi-task and work in a fast-paced environment
- Excellent communication skills (both written and verbal)
- Confidence to learn, access, and use different systems and software
- Strong attention to detail
- A team player attitude, with a focus on supporting and respecting others
In return for your hard work and dedication, we offer:
- A competitive salary range of $70,000 - $90,000 per annum, depending on experience
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- Insurance products, deals, and discounts across a great range of retail, tech, and travel brands and offers for health and wellbeing
- Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program – own a piece of your employer
At Allianz Australia Services Pty Ltd, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
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