Supporting Our Communities: A Fleet Services Role

2 weeks ago

Wollongong City Council, Australia beBeeCustomerService Full time $84,659 - $92,901
Job Description

The Asset and Facilities Support Officer is a critical role within the NSW SES, responsible for delivering high-quality customer-focused strategies and administrative services to enable the organization to meet its operational and statutory requirements.

The successful candidate will provide exceptional customer service for all fleet-related enquiries, perform various administrative tasks to support the fleet team, manage and coordinate pool and Executive fleet asset replacement schedules, handle total loss insurance claims, organize and respond to internal and external correspondence, and process equipment orders and oversee communication and change management activities for the delivery of new assets and the collection of assets being retired from service.

Key Responsibilities
  1. Provide excellent customer service for all fleet-related enquiries.
  2. Perform various administrative tasks to support the fleet team.
  3. Manage and coordinate pool and Executive fleet asset replacement schedules.
  4. Handle total loss insurance claims.
  5. Organize and respond to internal and external correspondence.
  6. Process equipment orders and oversee communication and change management activities.
Required Skills and Qualifications

To be successful in this role, you will need to have:

  • Excellent communication skills (both written and verbal).
  • Ability to effectively communicate with internal and external stakeholders.
  • Proactive and accountable approach to work.
  • Strong organizational skills.
  • Ability to remain calm and focused in challenging situations.
  • Knowledge of program and project management methodologies and best practice.
  • Demonstrated ability to build and maintain strong working relationships.
Benefits

This role offers a 35-hour work week, hybrid work environment, attractive salary range, plus superannuation and leave loading. You will also enjoy a range of benefits including parental, sick, flex and recreation leave, mental health and wellbeing programs, and leadership training and development opportunities.

What We Are Looking For

We are looking for a motivated and organized individual who is able to thrive in a complex and fast-paced environment. If you are passionate about delivering high-quality customer-focused services and are committed to making a difference in your community, we want to hear from you.

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