Senior Customer Service Manager Position

6 days ago


Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000
Customer Service Leadership Role

This is a pivotal leadership position designed for an experienced manager who thrives in a technical, trade-focused environment.

  • Lead and motivate a team of customer service specialists to achieve high performance, continuous improvement, and knowledge sharing.
  • Manage the employee lifecycle including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, feedback, and coaching to ensure your team can handle complex technical inquiries and provide accurate expert advice.
Key Responsibilities:
  • Develop and implement customer service policies and procedures to enhance the entire customer experience and align with company objectives.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
  • Liaise closely with technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless response to customer expectations.


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