Senior Customer Service Manager Position Available

5 days ago


Brisbane, Queensland, Australia beBeeOperational Full time $76,515 - $78,000

**Job Title:** Customer Service Operations Lead

We are seeking an experienced and dynamic customer service manager to lead and elevate our customer service operations.

Key Responsibilities:
  • Team Leadership & Development:
    Lead, mentor, and motivate a team of customer service specialists.
    • Develop and implement strategies for effective employee onboarding, training, and performance reviews.
  • Customer Service Strategy & Process Improvement:
    • Analyze key performance metrics to drive operational efficiency within the customer service center.• Develop and implement processes to improve call handling times, first-contact resolution, and overall service quality.
  • Technical Customer Relations & After-Sales Support:
    • Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction.• Act as a key point of contact for escalated customer issues.

Requirements:
• A minimum of 1+ years of experience in a customer service management or team leadership role.• Proven Bachelor Degree or Equivalent.• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.

About the Role:
This is a unique opportunity to join our team and make a real impact on our customers' experiences. If you have a passion for delivering exceptional customer service and leading high-performing teams, we want to hear from you.



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