Customer Relations Specialist

1 week ago

Sydney, New South Wales, Australia beBeeComplaint Full time $103,294 - $143,772

We're seeking ambitious professionals who embody courage, integrity, and forward-thinking attitudes.

These individuals will thrive in an inclusive environment where diverse perspectives are valued, and continuous professional growth is encouraged.

This role involves investigating, managing, and resolving customer complaints within the required Service Level Agreement (SLA).

Key Responsibilities:

- Investigate customer complaints thoroughly, accessing relevant information from all systems and databases.

- Prepare detailed reports for review by senior management.

- Collaborate with Regulatory Compliance and Legal teams during complaint investigations.

- Maintain accurate records in the Complaints database (CMS).

Requirements:

- Minimum 5 years' experience in banking/financial services or a related field.

- Strong self-confidence, attention to detail, and excellent communication skills.

- Ability to work in a fast-paced environment, prioritize complex tasks, and meet tight deadlines.

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