Customer Portfolio Growth Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomerGrowth Full time $80,000 - $120,000
Key Responsibilities:

As a Senior Customer Growth Manager, you will be responsible for managing a portfolio of 100+ customers. Your primary focus will be on customer retention, adoption, and use-case growth by leveraging data-driven insights and scalable customer engagement strategies.

Job Description:

  • Retention & Expansion: Ensure customers achieve their desired outcomes with SafetyCulture, leading to strong retention and growth in use cases.
  • Driving Product Stickiness: Encourage deep adoption of SafetyCulture by ensuring customers leverage key product features that align with their business goals.
  • Risk Mitigation: Proactively identify and address risks that could lead to churn by leveraging data insights and customer health metrics.
  • Scaled Customer Success: Manage a high-volume portfolio (100+ customers) using digital engagement, automation, and strategic interventions.
  • Data-Driven Decision Making: Analyze customer usage data, health scores, and trends to continuously optimize your customer portfolio and proactively address risks and uncover expansion opportunities.
  • Tooling & Automation: Leverage customer success tools to drive efficiencies and scale engagement.
  • Cross-Functional Collaboration: Work closely with sales, support, and product teams to deliver a seamless customer experience.
Requirements:

To succeed in this role, you should have:

5+ years of professional experience, with at least 2-3 years in a Customer Success role.

Experience managing a large portfolio of customers at scale, using digital and automated success motions.

Strong analytical skills – ability to interpret customer data and take action.

Proficiency in Customer Success tools.

Excellent communication and relationship-building skills.

Ability to prioritize and multitask in a fast-paced environment.

Benefits:

At our organization, we value our employees and offer:

Competitive salary,

Flexible working arrangements,

Professional and personal training and development opportunities,

and much more.

Other Information:

Our organization is committed to diversity, equity, and inclusion. We strive to create an inclusive workplace where everyone can thrive.

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