Luxury Cruise Sales Professional

1 month ago

Brisbane, Queensland, Australia Flight Centre Travel Group Full time

Job Overview

We are seeking an experienced and passionate Luxury Cruise Sales Professional to join our team at Flight Centre Travel Group. This is a fantastic opportunity to work with a leading travel company and make a real difference in the lives of our customers.

About the Role

In this role, you will be responsible for quoting, booking and invoicing cruise bookings and packages, as well as ensuring that key performance indicators (KPIs) are met or exceeded. You will also provide exceptional customer service, handling walk-in, email and telephone enquiries efficiently and accurately.

Key Responsibilities

  • Quoting and Booking: Provide accurate and competitive quotes for cruise bookings and packages, and ensure timely and efficient booking processes.
  • Sales Performance: Meet or exceed monthly sales targets, and maintain accurate records of sales performance.
  • Customer Service: Deliver exceptional customer service, handling enquiries and resolving issues promptly and professionally.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products and services to customers, resulting in increased revenue and improved customer satisfaction.
  • Product Knowledge: Maintain accurate and comprehensive product information, including details on cruises, packages, and other travel options.

Requirements

To be successful in this role, you will need:

  • Proven Experience: Proven experience working in a customer service environment, with a focus on sales and customer satisfaction.
  • GDS Experience: Preferred experience using Global Distribution Systems (GDS) to manage bookings and sales.
  • Travel Industry Experience: Previous experience in the travel or cruise industry is preferred, but not essential.
  • Exceptional Skills: Exceptional communication and problem-solving skills, with the ability to thrive in a fast-paced environment.

What We Offer

As a Luxury Cruise Sales Professional at Flight Centre Travel Group, you can expect:

  • Career Development: Opportunities for career development and growth, including training and development programs.
  • Competitive Salary: A competitive salary, estimated at around $60,000 - $80,000 per annum, depending on experience and location.
  • Benefits Package: A comprehensive benefits package, including health insurance, superannuation, and annual leave.
  • Flexibility: Flexible working hours, with the option to work from home or in our office.
  • Culture: A dynamic and inclusive culture, with a focus on teamwork and customer satisfaction.

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