Strategic Business Leader

1 week ago

Melbourne, Victoria, Australia beBeeBusiness Full time $120,000 - $160,000
About the Role

The Strategic Business Leader will play a critical part in driving operational metrics and supporting process enhancements from planning through to execution. You'll work closely with product, sales, operations, partner management, and analytics teams to strengthen the merchant organization in the region.

This role will lead key initiatives that improve merchant performance and experience. This includes executing strategic projects, improving internal processes, supporting go-to-market efforts, and training and empowering your team.

  • Support Strategy Development – Contribute to defining and refining the strategy for merchant operations across Australia & New Zealand to improve delivery quality and the overall merchant experience.
  • Execute Operational Improvements – Drive the implementation of best practices in merchant onboarding, activation, and engagement.
  • Lead - Develop and coach your team through operational and strategic initiatives that align with the wider Merchant S&O team, and ANZ business.
  • Cross-functional Collaboration – Work closely with product, operations, and partnerships teams in both ANZ and globally, to ensure a seamless merchant experience on the platform.
  • Data Analysis & Insights – Build and interpret models and dashboards to evaluate the impact of operational initiatives on key metrics such as delivery speed and merchant retention.
  • Pilot and Experiment – Run targeted tests with partner restaurants to improve service quality and uncover new opportunities to strengthen the delivery network.
  • Support Team Coordination – Partner with internal stakeholders to support communication, coordination, and knowledge sharing within the ANZ Merchant Operations function.

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