Event Operations Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeTicketing Full time $60,000 - $80,000
Dynamic Ticketing Professional

We are seeking a highly skilled and organised individual to join our team as a Ticketing Coordinator. In this role, you will play a vital part in ensuring the seamless execution of day-to-day ticketing operations.

As a key member of our Consumer team, your primary responsibility will be to act as the primary contact for Ticketek, ensuring smooth communication and execution of ticketing requests.

You will also be required to liaise with AFL MSS and AFL Ticketing on matters related to tickets, including member entitlements.

Additionally, you will collaborate with the Membership team to troubleshoot member issues related to accessing tickets through Ticketek.

Your duties will include coordinating the fulfillment of internal ticket requests for various departments, ensuring accurate tracking and cost codes for internal transfers.

You will serve as the key contact for opposition teams regarding ticketing requests and coordinate bespoke builds with Ticketek.

Capitalising on crowd build opportunities from internal departments, you will contribute to achieving ticketing targets.

You will collaborate with the Membership Team to ensure the seamless delivery of matchday operations across membership and ticketing.

During key campaign periods, you will provide support to the Membership team.

Key Responsibilities:

  • Primary contact for Ticketek for ticketing requests and communications.
  • Liaise with AFL MSS and AFL Ticketing on ticketing matters.
  • Collaborate with Membership team to troubleshoot member issues.
  • Coordinate internal ticket requests and tracking.
  • Key contact for opposition teams and bespoke builds.
  • Crowd build opportunities and ticketing targets.
  • Seamless delivery of matchday operations.
  • Support to Membership team during campaigns.

Essential Qualifications/Experience/Skills:

  • Previous ticketing experience.
  • Experience using Aspect and/or Archtics platform.
  • Strong administrative skills and Microsoft Office proficiency.
  • Excellent written and oral communication skills.
  • Exceptional organisational skills and attention to detail.
  • Outstanding customer service skills.
  • Ability to maintain confidentiality and security.
  • Friendly and enthusiastic team player.

This is a 6-month full-time contract role.

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