Education Program Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCampusManager Full time $90,000 - $120,000

Student Experience Leader Job Description:

Key Responsibilities

The Student Experience Leader is responsible for driving student satisfaction and retention rates at the Melbourne campus. This includes setting up and managing day-to-day operations, collaborating with staff to provide quality academic and student experience services, and working closely with stakeholders to ensure a positive work culture.

Responsibilities:

  • Manage and direct day-to-day operations of the campus
  • Work with relevant University staff to ensure smooth delivery in areas such as attendance monitoring, student notifications, exams, timetabling, and other operational areas
  • Liaise with the Facilities team for ongoing resource, facility, and maintenance needs of the campus
  • Act as escalation point for operational and campus queries from within Melbourne Campus and external stakeholders
  • Oversee dealings with University Faculties and Central Administration related to Student Services and student transition to university studies
  • Provide quality service to students ensuring they have appropriate levels of academic, administrative, and personal support
  • Lead, organise, and deliver Orientation for new students each Trimester and assist the University to deliver an annual graduation ceremony
  • Work closely with Kaplan Careers Central to provide students with support to develop and maximise their career opportunities
  • Responsibility for achieving student retention and revenue targets through proactive student engagement and management of challenges
  • Oversee the management of campus resources within budgeted parameters
  • Liaise with payroll on staff payment and/or leave processes for all immediate reports and lecturing staff
  • Recruitment, onboarding, and training of all student-facing campus staff
  • Compliance with company policies and procedures including WHS legislation requirements
  • Being a productive member of the team by displaying Company values through day-to-day role

Requirements:

  • Minimum 5 years management experience
  • Tertiary qualifications
  • Administrative and operational experience of education programs or product-related industry
  • Demonstrated customer service skills, including cross-cultural sensitivity, and high-level interpersonal skills
  • Experience in the international student environment
  • Positive, collaborative, and supportive communication style with experience across various key stakeholders
  • Excellent verbal and written communication skills
  • Ability to work under pressure with conflicting priorities and ability to prioritise work effectively
  • Demonstrated leadership and management skills at an operational level including effective management of people, resources, and financial parameters
  • Understanding of pathways (desirable)

About Us:

Kaplan International offers you the opportunity to work for one of the world's leading providers of lifelong education. We have around 1000 people who work across professional and academic roles in our offices and campuses.

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