Funeral Services Coordinator

2 weeks ago


South Melbourne, Victoria, Australia Invocare Full time
About the Role

We are seeking a skilled and compassionate Administration Arranger to join our team at InvoCare. As an integral part of our funeral services team, you will provide exceptional support to our clients and families during a difficult time.

Key Responsibilities
  • Act as the first point of contact for clients, visitors, and telephone enquiries, providing a welcoming and professional image.
  • Ensure reception is neat, tidy, and reflects a professional image.
  • Provide administrative support to the team, including data entry, preparing letters, and presentations.
  • Receive payments and issue accounts and associated correspondence.
  • Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals.
  • Maintain up-to-date knowledge of products and services.
  • Complete funeral documentation accurately and on time.
  • Explain costs and payment terms clearly.
  • Liaise with service providers, such as clergy, florist, newspapers, and other suppliers.
About You
  • Experience in a service-driven organisation.
  • Competent keyboard/computing and telephone operating skills.
  • Be people-oriented and communicate effectively both in-person and on the telephone.
  • Be sensitive to grieving people, their values, and beliefs, and possess a level of comfort working with the deceased.
  • Interpersonal skills to work in a close team environment and proactively support the team.
  • Willingness and motivation to undertake training and development programs.
  • The ability to respond appropriately to client/family concerns.
  • A sense of ease working with grieving families and the deceased.
  • Current status as Justice of the Peace or eligibility to become certified.
  • A current unrestricted driver's license.
Benefits of Joining InvoCare
  • Reward and recognition programs.
  • Tailored induction and training programs.
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.
  • Networking opportunities across the business and with peers.
  • Birthday and paid parental leave.
  • Free access Employee Assist Program.
  • Annual family day social events.


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