Customer Service Director

2 days ago


Adelaide, South Australia Whyte Medical Pty Full time
Customer Service Manager

Join Whyte Medical Pty as a Customer Service Manager and lead a team of 10 customer service representatives to deliver outstanding service and support.

Key Responsibilities:
  • Team Leadership: Lead and motivate a team of customer service representatives to deliver exceptional service and support.
  • Process Improvement: Identify opportunities for process optimization and efficiency within the customer service department.
  • Training and Development: Mentor and train team members to ensure continuous improvement and professional growth.
  • Customer Advocacy: Act as a champion for our customers, ensuring their needs are met and issues are resolved promptly.
Requirements:
  • Customer Service Management experience - ideally within the medical or healthcare industry.
  • Leadership skills - ability to inspire and motivate a team.
  • Track record in maintaining a successful customer service team.
  • Problem-solving mindset and continuous improvement skills.
  • IT Skills - data analysis, IT systems and processes.
What You'll Gain:
  • Make a difference in patients' lives by ensuring they receive the highest level of care and support.
  • Deliver process improvements in the business via customer service.
  • Love what you do.
Company Culture:
  • Collaborative Culture: Work with a passionate team dedicated to excellence and innovation in healthcare.
  • Supportive management and positive team culture.
  • Work/life balance: Monday - Friday 9am - 5pm.


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