Frontline Client Service Specialist

2 days ago

Adelaide, South Australia beBeeCustomer Full time $90,000 - $120,000
Customer Service Representative Job Description

Bunge is seeking a proactive and customer-focused professional to join our Commercial Relations team as a Customer Service Representative. In this role, you will play a key part in managing third-party client relationships, ensuring the smooth administration of client accounts, and contributing to our ongoing commitment to safety, compliance, and customer service excellence.

Duties
  • Administer and maintain client accounts including set up, closure, and documentation
  • Act as a subject matter expert for Bunge systems and provide front-line support for client queries
  • Work closely with clients to ensure compliance with shipping and contractual requirements
  • Coordinate with internal teams and clients on stock management, allocations, and inventory
  • Produce and distribute regular reports such as third-party transport plans, allocation reports, and reconciliations
  • Maintain accurate customer data in CRM and prepare end-of-year reconciliation reports
  • Participate in client visits and contribute to continuous improvement initiatives
  • Assist other teams in the supply chain and shipping functions as needed

About You: This role requires excellent communication and stakeholder engagement skills, with the ability to work effectively across all levels of the business.

Required Skills and Qualifications
  • Strong customer service focus, including the ability to handle complaints professionally and in line with company values
  • Proven ability to build and maintain strong working relationships
  • High attention to detail and commitment to accuracy
  • Strong organisational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Effective problem-solving and negotiation skills
  • Confidence using technology and systems to support reporting and client services
  • Knowledge of the grain industry is desirable but not essential
Benefits
  • Training and development which is offered to all employees to enable multi-skilling within the workforce
  • Employee assistance program - access to confidential and free support
  • Corporate health insurance funds, financial services, and computer offers
  • Novated leasing
  • Birthday leave
  • Years of service recognition
  • Rigorous safety practices
  • Gender-inclusive paid parental leave
  • A supportive environment which prioritises respect and teamwork
How to Apply

To apply for the position please click on 'Apply' at the bottom of the page or for further information please contact HR and Training Business Partner, Maria Valiff.

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