Operations Skills Developer

1 week ago

Melbourne, Victoria, Australia beBeeTraining Full time $90,000 - $105,500
Training Facilitator

Job Summary:

  • We are seeking a skilled Training Facilitator to join our team. As a key member of the operations department, you will play a critical role in enhancing employee skills and knowledge.

Key Responsibilities:

  • Foster a collaborative learning environment for employees, reviewing course curricula and providing actionable feedback for continuous improvement.
  • Ensure adherence to established training quality guidelines and processes, documenting all classes facilitated.
  • Work closely with the Operations Manager to drive improvement initiatives focused on employee development, execution, and application.
  • Evaluate the effectiveness of training through observations and audits, tracking post-training results and implementing corrective actions as needed.
  • Analyze classroom feedback to identify areas for improvement in class facilitation.
  • Conduct needs assessments, research, and develop new training initiatives to enhance the skill set of employees.
  • Design and create instructional materials for training courses that support employee growth and development.
  • Identify knowledge gaps and develop action plans for improvement, ensuring that training programs meet evolving business needs.
  • Maintain and update existing training materials to align with changing organizational priorities.

Requirements:

  • Strong communication and interpersonal skills, with the ability to build rapport and establish trust with colleagues and customers.
  • Proven experience in a contact center, BPO, or fast-paced operations environment, with a customer-centric attitude under pressure.
  • Proficient computer skills, including experience with complaint handling and professional communication across various support platforms.

What We Offer:

  • A dynamic and supportive work environment that encourages growth and development.
  • The opportunity to work with a talented team of professionals who share your passion for excellence.
  • A competitive compensation package that reflects your value to the organization.

About Us:

We are a leading [organization] dedicated to delivering exceptional service and solutions to our clients. Our mission is to empower employees with the knowledge and skills necessary to succeed in their roles, driving business success and growth.

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