Effective Operations Technologist

4 days ago

Adelaide, South Australia beBeeFieldServiceManager Full time $130,000 - $170,000
Job Title:

Technology Services Leader

Reporting to the Senior Manager - Technology Service Excellence, this role is responsible for delivering exceptional technology services to operations, while supporting sites to ensure the availability and uptime of critical information and operations technology ecosystem.

This position will have accountability of the Field Service team and liaise with site-based OT Engineers & partners.

Key Responsibilities:
  • Team Leadership and Development:
    • Build and lead a team of effective engineers, support analysts and service delivery professionals.
    • Manage appropriate levels of resourcing to support the business 24x7 across ANZ.
    • Mentor team members and develop their professional capabilities.
    • Foster a customer-centric culture within the technology service teams.
    • Establish performance goals and career development paths for team members.
    • Build and maintain strong relationships with key stakeholders across the business.
  • Technology Service Management and Improvement:
    • Oversee the delivery of high-quality, reliable technology services and support across the organisation.
    • Maintain service level agreements (SLAs) and operational level agreements (OLAs).
    • Foster a culture of learning and customer service by leveraging best practice frameworks (e.g. ITIL) for service management processes (ITSM).
    • Ensure efficient incident, problem, change, and release management with no exceptions.
    • Drive continuous service improvement through regular reviews and feedback mechanisms.
    • Oversee integration between OT and IT environments.
    • Manage cross-functional teams of OT specialists and IT field service engineers.
    • Implement standardised site technology and support processes including performance monitoring of both IT and OT.
    • Support operational technology security and compliance.
    • Support vendor and technology selection/evaluation.
    • Provide end user support as required across the network of sites.
    • Support the site setup process for new hires.
    • Ensure service tickets are logged within the Service Management System and SLAs are met.
    • Manage the lifecycle of information documentation and relevant field service processes.
    • Work collaboratively with other IT teams (network services, systems management and/or applications development, service desk & security) and proactively engage with internal stakeholders and employees to identify opportunities and solutions that enhance the performance, security and functionality of Inghams' IT Services.

Our ideal candidate is someone who is curious, caring, courageous and committed to join us; someone who wants to contribute their best work every single day and continue delivering deliciously good food that's...

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