Claims Officer

Previous Claims experience is required with tertiary qualifications
- Requires exceptional communication, organisation & problem solving skills
- Based at our stunning, modern office which - 3min walk from Sutherland Station

**The Company**:
Highland Financial Services is the sister company of Highland Property Group. A family owned agency established in 2007 with 6 staff and now at over 150 staff. We have offices based in Cronulla, Sutherland, Taren Point & Double Bay. We provide staff with exceptional support through training, mentorship, personal development as well as modern in-house systems and processes.

We have an amazing culture - the office is full of professional, hardworking and passionate people who enjoy what they do. We are a very dynamic team.

**The Role**:
We are looking for a solutions focused individual, who pride themselves on providing an exceptional customer experience at every point of contact. This role will manage a portfolio of claims to finalisation, which may include ongoing interactions with customers, vendors, third parties and shared services. Self-motivation and diligence is key in order to maintain the levels of excellence that our customers expect.

**Duties and experience include, but not limited to**:

- At least 2 years' + Claims experience across SME Commercial Claims Space (ideally from a brokerage)
- Experience and exposure to classes such as Business Packs, ISR, Liability, and Financial Lines & other General Insurance such as personal lines and domestic lines
- Experience working within an Insurer and/or Broking operation, outsourced service provider
- Experience negotiating favourable claims settlements for clients
- Experience interpreting legislation, insurance policies and other insurance reports such as Loss Adjuster reports etc.
- Experience identifying potential issues and escalating for review
- Demonstrated experience in claims file reviews
- Ability to manage multiple stakeholders
- A clear understanding of the insurance value chain
- Build long term relationships with clients based on your commitment to providing best in market customer service, ensuring client retention
- Able to work autonomously
- A Team Player who takes pride in collaborating well with the wider business
- Confident with providing advice to client

**Technical Skills**:

- Sound analytical and problem-solving skills
- Strong time management and organisational skills
- Excellent communication skills - both written and verbal
- Ability to communicate effectively and professionally
- Ability to use critical reasoning with a pragmatic approach
- Tertiary qualifications in a business related discipline or Tier 1 compliance in Insurance Broking are desirable
- Experience in sales / business development preferred

We are a growing business, so this position has the ability to evolve and grow with more responsibility and accountability for the right person.