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Hospitality Ambassador

2 months ago

Coffs Harbour City Council, Australia Accor Apartments & Realty Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Accor Apartments & Realty. As a key member of our front desk team, you will be responsible for delivering exceptional hospitality and creating memorable experiences for our valued guests.

Key Responsibilities:

  • Guest Check-In/Check-Out: Ensure a seamless and welcoming experience for guests, from check-in to check-out, by providing accurate information and resolving any issues promptly.
  • Communication: Develop strong relationships with guests and colleagues through effective communication, ensuring cohesive collaboration and a positive atmosphere.
  • Problem-Solving: Confidently handle guest complaints and concerns, transforming challenges into opportunities to exceed expectations.
  • Product Knowledge: Promote hotel amenities and services by having a deep understanding of our products and offerings, enabling you to make informed recommendations to guests.
  • Local Expertise: Share your knowledge of the local area, recommending neighborhood hotspots and must-visit attractions to enhance the guest experience.
  • Administrative Tasks: Accurately handle reservations, manage guest accounts, and perform other administrative duties as required.

Requirements:

  • Customer Service: Provide innovative solutions to exceed customer service expectations, demonstrating a passion for delivering exceptional experiences.
  • Teamwork: Collaborate effectively with colleagues, as well as work independently, to achieve team goals and objectives.
  • Organizational Skills: Multitask and thrive under pressure, supported by strong organizational and time management skills.
  • Communication: Possess excellent written and verbal communication skills, enabling you to effectively interact with guests and colleagues.
  • Previous Experience: Previous experience in hotel front desk operations is highly valued, but not essential.
  • Flexibility: Be capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.

About Accor Apartments & Realty:

We welcome you as you are and offer a supportive environment where you can grow and learn. By joining our team, you will have the opportunity to develop your skills and contribute to creating memorable experiences for our guests.