Campervan Service Specialist

2 weeks ago


Perth, Western Australia Indie campers Full time
About Indie Campers

We're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and the option to buy one of our vehicles available for sale.

The Role

We're seeking an experienced travel enthusiast with a passion for guest service to join our team in Hazelmere - Perth. As a key member of our depot team, you'll be responsible for ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and managing issues to guarantee smooth depot operations.

Key Responsibilities
  • Handle incoming reservations, welcome guests, and manage check-ins and check-outs;
  • Prepare and clean our campervans to meet high standards;
  • Maintain our campervans' condition, monitor maintenance needs, and perform repairs as required;
  • Register guests, track stock levels, and process payments efficiently;
  • Address complaints and troubleshoot emergencies in a timely manner.
Requirements
  • You have experience in Tourism, Hospitality, Retail, or Rent-a-car, which is desirable;
  • You possess excellent communication skills and can interact directly with customers;
  • You're eligible to work in Australia, hold a valid driver's license, and feel confident driving a campervan;
  • You're available to work weekends and public holidays;
  • You're a responsible individual who takes your work seriously and can be relied upon;
  • You're well-organized and skilled at solving problems.
Indie Commitment
  • Be part of a young, fast-growing, and innovative company where you make a difference;
  • Career development opportunities in Field Operations or transitioning to HQ roles in Lisbon, Mexico City, and Sydney;
  • Ongoing training and coaching to develop essential skills;
  • A competitive compensation package, including Performance and Referral Bonuses;
  • Free Road Trips to experience Indie firsthand across North America, Europe, and Oceania.


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