Integrate & Thrive as an Integration Support Team Manager

2 weeks ago

Canberra, ACT, Australia beBeeIntegration Full time $120,000 - $160,000

Job Title: Integration Support Team Manager

Description:

We are seeking an experienced professional to lead our Integration Support Team.

About the Role:

The successful candidate will be responsible for managing a team of support specialists, providing coaching and guidance to ensure high-quality service delivery.

Key Responsibilities:

  1. Manage and coordinate the backlog of production incidents, change requests, and system enhancements across integration platforms.
  2. Develop and implement support processes and procedures to ensure consistent and efficient resolution of integration-related issues.
  3. Implement state-of-the-art system logging, proactive event monitoring, and automated alerting for integration platforms using tools like Splunk and Dynatrace.
  4. Ensure support and operational activities align with business prioritization, ICT security, and architecture patterns.
  5. Collaborate with cross-functional teams and build relationships with stakeholders to meet business objectives.
  6. Responsibility for the day-to-day running and operations of integration platforms, including all required activities and tasks to ensure availability, performance, and usability of systems for users.
  7. Perform operational tasks, including access management and provisioning, internal reviews, control implementation, and service transition activities.
  8. Develop and provide ad-hoc and regular reporting to meet technical and executive stakeholder requirements.
  9. Identify areas of improvement and implement solutions and continuous improvement initiatives.

Essential Criteria:

  • More than 5 years' experience working with API integration, ideally in a support/operations role.
  • Excellent communication and stakeholder management skills to manage competing stakeholder groups.
  • Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration.

Desirable Criteria:

  • Experience working with the Atlassian suite, specifically Jira, Confluence, and Service Desk.

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