Reliability Strategist

2 weeks ago

Brisbane, Queensland, Australia beBeeProcess Full time $160,000 - $225,000
Job Title:

Process Excellence Engineer

Job Description:

At Xero, we empower small businesses to succeed by automating routine tasks, providing actionable insights, and connecting them with relevant data, advisors, and apps. As a Process Excellence Engineer, you will play a vital role in driving enduring reliability across all products and services within our organization.

You will build a world-class process that ensures it matures as the business grows. This involves owning the incident management process, providing expert leadership during critical outages, coordinating multiple teams for streamlined decision-making and quick resolution.

Additionally, you will lead and advocate for the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department. You will also promote a customer-focused approach by addressing global customer environment issues and fostering a culture of continuous learning and technical excellence.

In this role, you will develop scalable process frameworks and observability strategies for rapid problem diagnosis, response, and service reliability. You will collaborate with product teams to analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency.

Required Skills and Qualifications:
  • Previous experience as a Site Reliability Engineer in an Operations or Engineering environment.
  • Hands-on experience troubleshooting AWS hosted services.
  • Networking knowledge and ability to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues.
  • Coding experience (preferably Python) building tools, scripting, or automation.
  • Strong communication skills including the ability to translate technical issues/concepts into agreed actions.
Benefits:

This role offers a unique opportunity to drive lasting impact at Xero. As a Process Excellence Engineer, you will have the chance to work on high-visibility projects, develop your skills, and advance your career in a dynamic and growing organization.

You will be part of a collaborative team that values innovation, creativity, and teamwork. We offer a comprehensive benefits package, including competitive salary, professional development opportunities, and a supportive work environment.

Others:

As a Process Excellence Engineer, you will have the opportunity to make a significant contribution to Xero's success. If you are passionate about process improvement, customer satisfaction, and technical excellence, this role may be the perfect fit for you.

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